Privacy Policy
Last Updated: October 30, 2025
1. About This Policy And Us
(a) Who we are
CSSE Courses.(“Certified Short Sale Expert, NRBA, National REO Brokers Association,” “we”, “our” or “us”) operates the Services. This Policy supplements and is governed by our Terms & Conditions (“Terms”). Capitalized terms used but not defined in this Policy are defined in our Terms. The Terms describe how the Services work in general and its conditions and requirements of use.
(b) When this Policy applies
This Policy applies when you use the Services, effective as of the Last Updated date above. By using or accessing the Services, you signify that you have read, understand and agree to be bound by this Policy and the Terms.
(c) Location-specific sections
The Services operate from the United States, but this Policy applies worldwide. Our practices generally do not differ based on your location, but your rights and choices depend in part on the law where you live. For example, you may have rights under: “CCPA”: the California Consumer Privacy Act, as amended.
- As a result, certain sections of this Policy apply to you only if you reside in a particular location: California residents should consult the Rights under California law section. If you reside in a U.S. jurisdiction that has enacted a data privacy law similar to CCPA, we extend the same rights CCPA grants to California residents to you, except where we specify otherwise.
2. Information you provide
You may use some Services without providing any information about yourself. However, to use some aspects of the Services, we will need information about you, such as if you:
Purchase our courses, content or services
If you make purchases, we collect certain data about your purchase (such as your name, email address, billing address, and ZIP code and credit card information, ip address, cookie ID’s) as necessary to process your order and which may optionally be saved to process future orders. You must provide certain payment and billing data directly to our payment service providers, including your name, credit card information, billing address, and ZIP code. We may also receive limited information, like the fact that you have a new card and the last four digits of that card, from payment service providers to facilitate payments. Information you provide may include your name or email address (“personal identifiers”).
We generally don’t collect (or want!) your sensitive information, and we strive to limit the amount of sensitive personal information we collect. In the event you provide sensitive personal information to us, we use it only for our operational business purposes, and we do not disclose it to others for any other purposes.
Learning data
When you access content, we collect certain data including which courses, assignments, workspaces, and quizzes you’ve started and completed; content and subscription purchases, subscriptions; completion certificates; badges; and other items submitted to satisfy course and related content requirements.
Account profile data
You can also choose to provide profile information like a photo, headline, biography, language, website link, social media profiles, or other data. Your Profile Data will be publicly viewable by others. In order to use certain features (like accessing content), you need to create a user account, which requires us to collect and store your email address, password, and account settings. As you use certain features on the site, you may be prompted to submit additional information. For example, you may choose to provide your phone number for authentication purposes or information relevant to your professional or learning interests, including occupation and skill .
Contact or communicate with us
If you contact us for support or to report a problem or concern (regardless of whether you have created an account), including through the AI virtual assistant, we may collect and store your contact information, messages, and other data about you like your name, email address, location. We use this data to respond to you and research your question or concern.
Subscribe or opt-in to our newsletters, alerts, or other communications
By providing contact details, you may receive transactional messages and where permitted-marketing communications from us and our partners. You can opt out via unsubscribe links.
3. How We Use Your Information
We use each of the categories of personal information described above for the following business and commercial purposes. The activities below can involve outside companies, agents or contractors (“service providers”) to whom we disclose your information for these purposes.
(a) To provide our content, services and products to you
- Deliver content you request
- Provide you with customer support and respond to your requests
- Complete your orders
- Communicate with you about our services
(b) To manage your subscriptions or fulfill product orders
- Manage your content subscriptions
- Deliver and process payments for services and or courses you order
(c) To improve our services and develop new ones
- Review interactions with customer teams to improve our quality of service
- Develop new content and services
(d) To prevent, detect and fight fraud and other illegal or unauthorized activities
- Find and address ongoing, suspected or alleged violations of our Terms
- Retain data related to violations of our Terms to prevent against recurrences
- Enforce or exercise our rights; for example, those in our Terms.
(e) To ensure legal compliance
- Verify copyright or IP claims
- Comply with legal requirements
- Assist law enforcement
(f) Purposes
We rely on the following purposes to collect and use your information as described in this Policy:
- Commercial purposes: At times, the reason we process your information is to advance your learning and educational interests or our educational interests. These purposes include performing the contract that you have with us, as embodied by our Terms, which advance our educational interests and yours. For instance, if you order products from us, we use your information to complete your payment and provide your course product to you.
- Business purposes: Most often, we process your information for operational reasons, in a reasonably necessary and proportionate manner (i.e., for business purposes under CCPA). For instance, we want to continuously improve our offerings, we may suggest course content we think might interest you and promote our own services.
- Comply with applicable laws and regulations: We also process your information where it is necessary for us to comply with applicable laws and regulations and evidence our compliance with applicable laws and regulations
- Consent: From time to time, we may ask for your consent to collect specific information, such as your precise geolocation, or use your information for certain specific reasons, like providing your email address or phone number for direct marketing purposes, or for the use of certain types of cookies for personalized advertising. In general, you may withdraw your consent by changing your settings (such as browser or device settings) or following instructions provided with information we send you on a consent basis (such as clicking ‘unsubscribe’ in any email we send you).
(g) Cookie Notice
We use: (1) Essential cookies (site functionality, security), (2) Analytics (usage, performance), (3) Advertising (personalization, measurement).
Manage your preferences any time via Cookie Settings.
(h) Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
